Customer journey and customer service
Making sure our customers enjoy the best travel experience possible is at the heart of everything we do.
Travellers are more and more looking for smart technological platforms and personalised assistance at the same time: a balance of digital freedom offering virtually unlimited travel choices with a human touch, whether for expert advice or help when things don’t go to plan.
The power of listening
Learning from customers’ feedback is a surefire way of improving services. Through our Voice of the Customer (VOC) initiative, we aim to better understand the level of satisfaction of our customers throughout every step of their journey.
Our path towards Sustainable Tourism
As holidaymakers become more and more travel conscious, we believe we have a duty to play an active role in the journey towards Sustainable travel. We are an asset-light company – we don’t own aircraft, hotels, or other tangible assets – so our direct impact on the environment and local communities is limited.
However, by leveraging the international audience of our websites and Apps, we believe we can contribute to raising awareness about the importance of protecting our planet and the people inhabiting it.
With this goal in mind, we use our online platforms to showcase sustainable travel-related content, highlighting eco-friendly destinations and modes of transportation, along with guidance for becoming a more responsible traveler.
Our CO2 calculator, launching in the coming months,, will improve our customers awareness of the environmental impact of their trips.