Our path towards Sustainable Tourism
As holidaymakers become more and more travel conscious, we believe we have a duty to play an active role in the journey towards Sustainable travel. We are an asset-light company – we don’t own aircraft, hotels, or other tangible assets – so our direct impact on the environment and local communities is limited.
However, by leveraging the international audience of our websites and Apps, we believe we can contribute to raising awareness about the importance of protecting our planet and the people inhabiting it.
Planet Heart – #TravelWithLove
Our editorial hub, Planet Heart, hosts a curated collection of articles on sustainable and mindful travel, offering useful information and expert tips on how to explore the world while preserving its natural beauty and cultural heritage.
The hub also features details about our partnerships aimed at making the travel industry more sustainable and environmentally responsible, such as our carbon offsetting tool developed with CHOOSE, and the promotion of EU Ecolabel-certified accommodations that prioritise our planet’s health.
Customer journey and customer service
Making sure our customers enjoy the best travel experience possible is at the heart of everything we do.
Travellers are more and more looking for smart technological platforms and personalised assistance at the same time: a balance of digital freedom offering virtually unlimited travel choices with a human touch, whether for expert advice or help when things don’t go to plan.
The power of listening
Learning from customers’ feedback is a surefire way of improving services. Through our Voice of the Customer (VOC) initiative, we aim to better understand the level of satisfaction of our customers throughout every step of their journey.