How can I protect myself from fraudulent platforms pretending to be lastminute.com’s travel agents?

Fraudulent websites and social media accounts pretending to represent our brand are becoming
more common. These may include:
– Fake webpages that imitate our official website and have a similar name to ours.
– Social media accounts or people claiming to be our travel agents.
– Emails or private messages with suspicious requests.

Signs of a fraudulent platform:

– The URL is slightly different from our official website (e.g. extra characters or typos, slightly
different brand name).
– The account asks for personal details or payments via unofficial methods.
– The tone of the communication seems urgent or pressuring.

How to verify if a platform is legitimate?

– Always use our official websites to book your trips and to get more info about what we do.
Check them out here: https://corporate.lastminute.com/about-us/our-brands/

What should I do if I’ve encountered a fraudulent platform?

– Stop any communication immediately.
– Do not share any personal or payment information.
– Please report the platform using our Whistleblowing tool.

Please remember:

– We will never ask for personal information or payments via non-official platforms such as X,
Instagram, Facebook, Telegram.
– We may contact you via WhatsApp, but only if you have already made a booking with us.
– We will answer messages on social media only to redirect customers to our official channels.