Agent Customer Support (GDS Skills)

Launched in 1998, this pioneering British-born brand has specialized in creating amazing experiences and unforgettable memories – from hotels, city breaks, and holidays to theatre, entertainment, and spa days.

Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, “whatever makes them pink”.

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages.

Our mission is to lead the travel industry by leveraging our technology to simplify, personalize, and enhance customers’ travel experience. Experts in brightening up online travel, we help our customers find and do “whatever makes them pink”.We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveler journey for millions of people.

Key Responsibility

• Internal and external coordination
• Customer & Partner facing support on Emails, Chats and Calls
• Amadeus GDS Skilled (if Sabre skilled as well is a plus)
• Manage Customer Claims (pre-travel/post travel)

     Qualifications

• Fluent in  English (Spoken & Written)
• Has advanced knowledge in GDS (Amadeus preferred, Sabre is a plus)
• Clear handling of reservations, changes, cancellations, refunds, and reissue.
• Experience in travel agencies is a plus
• Availability from Monday to Sunday (rotating shifts)

      Desirable

• Passion for customer management.
• Command of computer tools. – Ability to work/collaborate in/with teams with a positive attitude

     Abilities/Qualities

• Thorough and meticulous with extreme attention to detail
• Proactive team player
• Self-motivated, tenacious, takes initiative and is a problem solver
• Works to tight deadlines with a can-do attitude
• Strong communicator
• Can work under pressure
• Meet the business defined KPI’s.

      Please note – We work 6 days a week (Mon – Sun), rotational shifts – 24/7.